Support
We answer, and we act.
Email support@keenshift.ai with the address on your account and what you expected to happen. Your message goes to the Bidline support team, not a chatbot.
Common topics
Signing in
Password resets, confirmation codes that never arrived, or an account that says your details are wrong.
Verification
Licence checks for agents, pre-approval evidence for buyers, and what's holding a review up.
Listings & rounds
A listing that won't publish, a round that looks wrong, or a bid you need to talk through.
Your data
Ask for a copy of what Bidline holds about you, or delete your account from the app's Account screen.
Before you email
- Include the email address on your Bidline account — it's how we find you.
- For a listing or round, paste the link or the suburb and street shown in the app.
- Screenshots help. What you expected vs what happened helps more.
General, partnership, and press enquiries live on the contact page. Our privacy policy and terms cover the rest.